We Stepped In When Everything Went Wrong For A Misled Homeowner
A Misled Homeowner Had Their
Bathroom Remodel Ruined
So We Stepped In To
Save The Day
A misled homeowner we met some time ago went through a horrible ordeal. They chose a bathroom remodeling company in Central Virginia that wasn’t us, and some things went wrong.
We don’t judge who a homeowner chooses as their remodeler.
However, we are always confident that we are the better choice.
And after reconnecting with our misled homeowner, we stepped in to help with their problem. By the end, they were overjoyed with the results they received from JDS Bath.
We take every client seriously – their wants, needs, and priorities. At JDS Bath, we offer phenomenal bathroom remodeling and top-tier customer service.
We’re dependable, and often, that makes all the difference.
Our Initial Consultation
When our misled homeowner initially contacted JDS Bath, they spoke with our representative, Pamela. She set them up to meet with our owner, Mr. Rickard, for a free estimate.
When they met, Mr. Rickard sat down with our misled homeowner to discuss the details of their bathroom remodel. They went over everything, including:
- Style
- Colors
- Materials
- Accessories & More
Some of those accessories would address mobility concerns. Remodeling their bathroom correctly was a serious issue, and we handled it in that manner. Every detail was accounted for, and our proposal and quote from Mr. Rickard would fulfill their needs and wants.
Toward the end of their consultation, our misled homeowner told Mr. Rickard that a couple of other companies had given them estimates and that they hadn’t decided yet who to choose.
At JDS Bath, our estimates are hassle-free.
We learn about you and your vision for your bathroom remodel, answer your questions, and give you the information you need to make the best decision.
A Follow-Up Call In The Heat Of The Moment
Around two weeks later, Pamela was ready to make a follow-up call, which we regularly do with homeowners we have consulted with. This is typically done to ensure you don’t have any other questions or concerns we could answer or help with.
Pamela reached out and made her follow-up call.
Our misled homeowner answered but said they couldn’t talk right now.
A few moments later, our misled homeowner texted several pictures of the crew they hired to remodel their bathroom.
When we spoke to our misled homeowner, they were in tears. The company they hired wasn’t installing the correct color tile they wanted. In addition, they weren’t even using a waterproof system.
It was all going wrong.
Our misled homeowner eventually discovered that in an effort to save money, the company they hired was not licensed, bonded, or insured. They definitely were not certified tile installers.
Devastated by being deceived, our misled homeowner needed help.
And we stepped up.
At JDS Bath, even if you don’t choose us for your remodel, we’re still just a phone call away.
Our Second Consultation
Mr. Rickard returned to our misled homeowner’s house to find out what happened, and it was in rough shape.
Unfortunately, our misled homeowner had chosen a company that lacked accountability or integrity, leaving them in a horrible position – one that the Virginia court system would have to solve.
In the meantime, they still needed their bathroom remodeled and wanted their original vision fulfilled. They wanted a shower with a special combination of tile shapes and colors. Which their previous installer completely ignored.
We re-confirmed everything for the bathroom project and got our misled homeowner scheduled to totally remove the shower area and start over. The remainder of the bathroom would have to be addressed at a later date.
The Installation They Wanted All Along
A few weeks later, Paul, one of our tile experts, met our misled homeowner when our crew went out and remodeled their bathroom. Once completed, our misled homeowner could finally enjoy the luxury of their new and properly installed shower.
In fact, they are so happy with their new shower that JDS Bath will be remodeling the rest of their bathroom at a later time.
We are certainly glad we could help after all they went through. Especially when it wasn’t their fault.
We understand you won’t always choose us, but it’s imperative to double-check the fine print and do your research before hiring a remodeling company. And, of course, hiring JDS Bath would save you from the horrors that our misled homeowner had to endure.
So, if you need a bathroom remodel in the Central Virginia area and want a dependable remodeler you can trust to treat you right, contact JDS Bath to schedule a free estimate.